Help Options
 


The "Tutorial" option is on the choice list although clicking on the button will get you to an appropriate page in this help/tutorial file.

Right clicking on the will load a player for a set of MP3 files, but obviously you will need speakers attached to your computer. We hopefully will be replacing the the speaker files with full video help files in due course.

 

 The Help files which have become extremely large over the years have placed on our web-site, and these are accessed whenever the option is selected. If you do not have access to a broadband internet connection, then please contact the Support Line and we will talk you through a configuration process which will access locally stored files. The only down side to this is that you will need to keep the files updated from our web-site.

 

The  About gives a screen showing details of the version of Formwise software you are running and where it is located, date and time stamp on the executable file you are running, and helps us when we have to check details whilst providing support. This can be seen displayed in the graphic below:-



The document icon at the bottom left can also be clicked to reveal all the old update
files to ensure that they are installed, the screen should be in the following format:-



The Debug option allows us to track what is happening if there is a problem with the system, and instructions will be given on the Support Line on how to find and report the errors..It may be that you would prefer to hand your computer to us via a program on the internet and if this is the case, then please do not hesitate to mention it.
Before running the Formwise Update Routine it is assumed that you have extracted any update files from your email system to the top level of the Formwise area. To ensure that the attachments are saved to the correct location, you can see on the graphic above, in the cyan stripe, the  "Path To Save Attachments to", click on it and the path will be copied to the clipboard, and having clicked on the OK button of the resulting Formwise Control Message, you can then paste this in front of the filename when determining where to detach/extract the file in your e-mail system. At this point please ensure that all other users have exited the Formwise system.
 
The routine will run an MSDOS/Command session and pause to give you time to exit the Formwise system to allow the extraction of a new executable. The routine will then extract the upgrade to the correct area.
 
The Formwise Download site will give you access to the correct location.
The other option(s) allow you to access, from within the Formwise system, other information databases, the sample options above being via the internet and the options will call Internet Explorer and go to the specified site:-
1.    Formwise Export Web-site: for all the latest information from us,
2.    Tate Freight Forms: for ordering any stationery requirements
3.    HM Revenue & Customs: who also maintain the next site
4.    UK Trade Information: for a wealth of data and directives on trade etc.
5.    EU Applied Tariffs Database: for in depth tariff and trade information and statistics
6.    Tate Freight Forms On-line Guide: This goes on-line in the autumn of this year and on the demonstration system we can take you only as far as the login screen. In the near future we hope to be able to set up the system to a subscriber's log-in data and thus you should only be three clicks away from a country data page.
7.    Write E-cert
: To allow communication with your Chamber of Commerce of Certificate of Origin data. For those users who wish to use the British Chambers of Commerce e-Cert options, there is a choice of options available, the EC and Arab certificates of origin with or without invoices. To read more about the service go to www.chamberonline.co.uk On the 1 November 2005, a further development of e-Cert was launched called e-Cert eXpress. This new development allows the exporter to apply for a Certificate of Origin on line, the Chamber can now check, approve and stamp the Certificate of Origin electronically and return direct to the exporter on line, who then prints it out at their own premises.
To use the standard service you should :
1.      Contact your local chamber, who will give you all necessary information and give you a password for the application. You will also need to set up the channels for the data interface, for which there will be a charge from its owners - i2i solutions. The standard charge for end users for checking their file and setting up the communications is £750, but as all Formwise users will output the same structure of file this will be reduced and the actual price to be paid will be confirmed in due course.
2.      a.      in order to type the data into the web-site Log on to your Chamber web site from your PC and complete your application online, and allocate a CofO number from the original Certificate of Origin.
         b.      to feed the data from Formwise you should write out the file and then transfer it to the e-Cert server.
3.      Submit your data and application form to your Chamber
4.      A member of the Chamber's export documentation team checks and approves and electronically stamps your application, which is returned to you for you to print out on the Certificate of Origin
5.      You access the document by typing in the C of O number from the original document, located at the top of the form
We are still negotiating the fine details of price and procedure, and we will advise more detailed instructions in due course.
8.    Croners Trade International: This is Croner's On-line guide, and if you are a subscriber then you should be able to log in from this screen
9.    C.I.A.: This gives fascinating details about countries from the Central Intelligence Agency
10.  SITPRO: This site has a wealth of data and guidance for exporters and keeps you in touch with trade facilitation.
11.  
Business Link (International Trade): The government's preferred contact method, and the future site of the International Trade Single Window project

One point to note is that if you wish to add your own notes to the topics within this help
file, then you should click on Edit and Annotate. A windows will open for you to add notes which when you save will display a paper clip in the top left corner. You can then click on this to display your notes.
 
If you should come across something that doesn't work as you would expect, it may be a "bug" and we would like you to report it as soon as possible.
 
 
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